Privacy Policy

This privacy policy applies between Cardiff Fire and users of our website. Cardiff Fire takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of our website.

Please read this privacy policy carefully.

What data we collect and why we collect it

Personal data

If you choose to send us an email (through the contact form, or to an official email address provided on our website), the details you include will be held securely by our email provider. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

We may use the information provided in your email for the purposes of responding to your email.

Names and email addresses of those who book tickets via our ticketing platform are used to send periodic e-mails regarding ticket orders and to promote future games and club events.

Cookies

We use cookies on our website to help deliver a greater experience to our users and learn more about them to improve the quality of our website.

Our website may place and access the following cookies on your computer:
Strictly necessary cookies that are required for the operation of our website;
Analytical/performance cookies that allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.

Google Analytics

When someone visits our website we use a third-party web analytics service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out information such as the number of visitors to a certain page of the website.

This information is processed in a way which does not identify you as a user and we do not make any attempt to find out the identities of those visiting our website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.

The information provided to us through the contact form, or via email, will be retained indefinitely. You can request that this personal data be removed at any time.

Users that wish to unsubscribe from a mailing list can do so at any time by clicking on the link at the bottom of each email.

What rights you have over your data

If you have provided information to us through the contact form, or via email, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

We use well-established secure sites to store and safeguard your data where access to your data is controlled by a secure login and password.

If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via the email address below.

Changes to this privacy policy

Cardiff Fire reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on our website and you are deemed to have accepted the terms of the privacy policy on your first use of our website following the alterations.

You may contact Cardiff Fire via email at tickets@cardiff-fire.com.